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Red Lion Hotels

Red Lion Hotels

www.sonesta.com
What is your customer experience with Red Lion Hotels?

Red Lion Hotels Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Red Lion Hotels has 1.4 star rating based on 146 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Location, Price, Dirty bathroom.
    Cons: Bad management, Poor service, Dirty room.

  • Recent recommendations regarding this business are as follows: "Look at all your options in person", "Be aware of the location and make certain you know what you're getting into.", "No!", "Don't count on your deposit to get returned with any type of quickness", "STAY AWAY!".

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Media from reviews

Red Lion Hotels - Customer dissatisfaction dirty room
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Top Red Lion Hotels Reviews

Positive Review

"Deposit"

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I have stayed at Red Lion several times. It seems like every other time it takes forever for my deposits to come back, even though every time it's the same...

Critical Review

"Refund"

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No water and I had a funeral to go to ! Could not take a shower use the toilet nothing !! Contacted office said there was nothing they could do User's...

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Diannia Mtg
map-marker Lumberton, North Carolina

Refund

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No water and I had a funeral to go to ! Could not take a shower use the toilet nothing !! Contacted office said there was nothing they could do

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User's recommendation: Find Another hotel

Featured
Louie Pny

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

Harassment complaint

Red Lion Hotels - Harassment complaint
Red Lion Hotels - Harassment complaint - Image 2

I was singled out for smoking a cigar, but yet allowed cigarettes smoking. I was told that cigars and weed smoking is outside in the parking lot.

I dont smoke weed. Although the area where customers smoke there cigarettes are acceptable.

The area was saturated with cigarette butts. My last night stay was not pleasant at all

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User's recommendation: No!!!!!

Trask S

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Verified Reviewer
| map-marker Auburn, California

Customer dissatisfaction dirty room

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On April 4, I rented a mini suite in Auburn, California, and much to my dismay, the room was filthy. I have several photos showcasing how disheveled the room was, from the curtains being extremely stained with fingerprints and whatever else.

Upon this, the shower was not properly cleaned, with there still being hair in the tub as well as loose string from a female hygiene product, as well as a broken toilet seat.

This is quite embarrassing to have to send this, but I was not satisfied with my room after spending over $180 out of pocket. This room was not worth the money; I am extremely dissatisfied.

View full review
Loss:
$190
Pros:
  • Good guest service
Cons:
  • Terrible room accommodations

Preferred solution: Full refund

User's recommendation: Look at all your options in person

Lynna S Swo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pendleton, Oregon

The two new hires messt up.my account and Manger think I'm trying to get over on them. Want refund me my 64.80 back into my account that was taking out of their hotel.

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Red Lion Hotels - The two new hires messt up.my account and Manger think I'm trying to...
Red Lion Hotels - The two new hires messt up.my account and Manger think I'm... - Image 2
Red Lion Hotels - The two new hires messt up.my account and Manger think I'm... - Image 3
Contains 3 confidential files for company representatives
Original review updated Jan 27, 2025

New hires overcharged my card. The manager thinks I'm trying to cheat them.

I have proof in my account that they did not refund my money.

The new hires didn't know what they were doing was place there along ..

one only work 1 night with some one , the other one . Was her first night .

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Loss:
$65
Pros:
  • Gave me some of my refund back
Cons:
  • I want my remaining balance back

Preferred solution: Full refund

User's recommendation: No. They don't know what they are doing

Resolved
Cindy Byrd

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Verified Reviewer
| map-marker Bend, Oregon

Resolved: Walked in my room and didn't even knock

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Red Lion Hotels - Walked in my room and didn't even knock
Updated by user Nov 26, 2024

Company fixed the issue and I have been provided with apology.

Original review updated Nov 25, 2024
There's far too much to say in a hundred words, but the bottom line is, the maintenance man walked into my room and just kind of stared at me for a good five minutes before I had to yell at him and shut the door. He did not knock or notify me of his entrance.

When I brought it to the manager's attention, she told me that the concern was between them and it had nothing to do with me?!

You're supposed to feel safe at a motel or hotel and I felt completely vulnerable and unsure if I could even sleep. Which I did not.
I would also like to add that I tried to review them at the place that I reserved the room which was hotels.com and they refuse to let me post a review and they're not doing anything about it either.
View full review
Pros:
  • Very clean and great breakfast
Cons:
  • Invasion of privacy and then no explanation would be given to me

Preferred solution: Full refund

User's recommendation: Do not go to this hotel

8 comments
Guest

100 words is the minimum this website requires to write a review or complaint. It is not the maximum number of words allowed.

Guest

Most hotels have that metal latch that prevents anyone with a key from just walking in. A lot of regular travelers purchase hotel door jammers (I don't know the actual name) from amazon and that prevents staff and/or others from just walking in.

Cindy Byrd

And so you know- most hotels do not allow check in until 3 in the afternoon, with that being said Red Lion was the only place that I could find that allowed me to check in at 4 a.m., and they charged me an early check in fee of $50 dollars. La Quinta did not have hot water and there were no other hotels with a pet friendly room.

Guest
reply icon Replying to comment of Cindy Byrd

Most hotels will allow early check-in IF they have availability of your room type and if you are willing to pay an early check-in fee. Many people expect to check in hours before check-in when there is no availability at all and it is literally impossible to put them somewhere.

Ewell Jud

YOU STAYED, so you should pay. If you were really that concerned you should have left.

If you cannot afford a hotel room sleep in a homeless shelter, or on the streets. You get no refund for staying the night.

Guest
reply icon Replying to comment of Ewell Jud

What!? Cannot afford a hotel room?

What in the world gave you such an idea??! The day of that incident I was dealing at home with a mouse infestation in the barn, there was a windstorm and all of the power on Butler market went out! Had you read all of the review you might of seen that I didn't say a lot of negative things, however I am going to guess that you are probably a friend of the manager that advised me that his walking into my room and standing there deserved no explanation and treated me as if I had done something wrong.

Clearly I wasn't charged for anything so they were way out of line. You are ridiculous.

Ewell Jud
reply icon Replying to comment of Guest-2614835

No you are ridiculous trying to get a free stay. Should have left.

The fact that you stayed and wanted a refund shows that you can't afford to pay for the hotel. Really immature that you gave me a thumbs down because I hurt your feelings.

Guest
reply icon Replying to comment of Guest-2614835

I am going this guess that "Ewell" is NOT friends with the manager. This is an international public review and complaint site for anyone in the world to write about any company they want to.

If you click on Ewell's name, you will see this person has responded to many others regarding their complaints and reviews of a variety of different companies. What are the odds this person is friends with employees of companies all across the U.S.?

Zero to none! Usually, review writers accuse anyone who responds to them as working for that company, so "they must be friends with the manager" is a new one.

View more comments (7)
Airon Ovu
map-marker Seaview, Washington

Requesting a refund

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Made a reservation w/ Red Lion in Yakima WA not realizing there were 2

RED Lions in the town. We assumed the hotel was next to the convention center.

The Red Lion adjacent to the

Convention center said we were

not on the register there, but we'd reserved the 3 nights at a R.Lion some distance away from the convention center we drove to that motel

to inquire. The location of that R.Lion motel was surrounded with homeless people and people on drugs.We were Horrified to think of spending the night in that motel with broken windows and run-down surroundings!! We wouldn't even want our car parked in the parking lot.When I called the online number to cancel our 3 night reservation they told me it was too late to cancel.

We are VERY DISSATISFIED with Red Lion Hotel/Motel Service and want a REFUND for our reserved 3 nights at the Red Lion on N 1st St in Yakima, WA under the name Howard Elmer for March 27,28& 29th 2025. Thank you for your attention and we desire to be appropriately compensated.

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User's recommendation: Be aware of the location and make certain you know what you're getting into.

2 comments
Guest

Dissatisfied with their service? Do you always blame others for your stupidity?

Guest

It was your mistake. Stop your whining.

View more comments (1)
Shay W Wzj

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Verified Buyer
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Verified Reviewer

Damages To guest property laundry a jacket

Red Lion Hotels - Damages To guest property laundry a jacket
Contains 1 confidential file for company representatives

Holy man Im a pain Customer and it is winter time in North Dakota. The hotel has cameras seen me washing my jacket when the jacket was done, pulled it out the left sleeve arm ripped all the way up to the shoulder under the left shoulder pocket ripped and it is a snowmobile jacket $235 jacket.

I mean you guys would charge me if I damaged anything in the room for the TV? For instance the manager here is very rude. I asked him to talk to his boss and he said theres nothing we could do and he didnt wanna give me his bosses number. He said I am Im the Boss its getting me very mad as it is a nice jacket.

The best jacket I ever had. I got videos of it too.

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Preferred solution: At least my money back for tonight and One free night, so I’ll check out on the 18th

User's recommendation: Jackie

Richard W Mjp

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Verified Reviewer
| map-marker Ontario, Oregon

Deposit

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I have stayed at Red Lion several times. It seems like every other time it takes forever for my deposits to come back, even though every time it's the same account used.

View full review
Pros:
  • Nice place
Cons:
  • Deposit returned

Preferred solution: My deposit back within 24 to 48 hours after checkout like everyone else does.

User's recommendation: Don't count on your deposit to get returned with any type of quickness

Daviana Jud

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Verified Reviewer

To file a complaint

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Had to leave the hotel 4 days after I checked in I still had an additional 10 days I had a passing in my family gave them a funeral card they refused to refund me my money

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Loss:
$1525

Preferred solution: Full refund

Sonya W Uwj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

How long does it take to get a deposit back I...

How long does it take to get a deposit back I rented a room at Red Lion Inn Everett Washington and paid $100 deposit with my card as well as the room at the same time and it came to 214 100 of it is to be refunded how long will it take that to happen I've been waiting 5 days already

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Curtis B Edj

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Verified Reviewer
| map-marker Saint George, Utah

Customer service issue.

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I had prior experience with this place and I accidentally booked it this time. I decided I would stay another night since I barely slept the first night because it smelled like a dirty locker room or a truck stop.

I would highly recommend staying at either StG Inn and Suites or the Howard Johnson. They are about the same price range and are so, so much better.

View full review
Loss:
$70
Pros:
  • Location
Cons:
  • Dirty rude staff nasty dank dungeon basement smells

Preferred solution: Full refund

User's recommendation: STAY AWAY!!!!

Taylor W Pgq

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Verified Reviewer

Concern

I was unlawfully removed from my room. Need to get this resolved.

Before legal actions arise. Thank you

View full review
Loss:
$1000

Preferred solution: Everyone involved needs to be removed from their position

Eliane Glh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Owosso, Michigan

Because they are not professional, and I guess they just think they can just keep your money when ever they want and all they have to say is something is missing

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I still haven't received my deposit back from my stay after 9 days. And now 9 days later they are saying that they are missing 2 Pillow's .

And there were only 2 Pillow's in the room when I checked in .

I don't need two take any pillows but I do need

Now it's been 13 day and still nothing.make sure you pay in cash. And make one of them go to the room with you

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Kristy J Zzp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer
| map-marker Seattle, Washington

Heath complaints

Contains 1 confidential file for company representatives

There was blood on curtin and bed and mold under bed it wasn't alittle blood it was a lot and they wanted us to clean it

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Eliane Glh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Owosso, Michigan

I haven't received my deposit back from my stay it's been 9 days

Updated by user Feb 06, 2025

The guy was very respectful and knowledgeable seems to be sincere I didn't like how long he said it could take . Because I need my money.

Original review Feb 04, 2025

I still haven't received my deposit back from my stay after 9 days. And now 9 days later they are saying that they are missing 2 Pillow's .

And there were only 2 Pillow's in the room when I checked in . I don't need two take any pillows but I do need

View full review

User's recommendation: Make sure you take a picture of what's in the room

Von Gbw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

Junk rooms

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Contains 1 confidential file for company representatives

First room I went into. I found nasty *** hair all over the place specially up by the dryer.

The couch was black and I was paying $200 a night for a king size room. They moved me to the handicap room and I walked through the door and there is more stuff.

I have pictures of it all. I want a discount and the front counter refuses to do it and Im late for a wedding now.

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User's recommendation: Avoided all cost

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