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Red Lion Hotels

Red Lion Hotels

www.sonesta.com
What is your customer experience with Red Lion Hotels?

Red Lion Hotels Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Red Lion Hotels has 1.4 star rating based on 134 customer reviews. Consumers are mostly dissatisfied; reviewers cite high price level and frequent requests for refund and exchange.

Key Takeaways for Future Customers

  • Red Lion Hotels reviews warn of inconsistent cleanliness and safety at some locations.
  • Expect billing error and refund delays; contact customer service early.
  • Facility issues reported: no hot water, unreliable wifi, and maintenance problems.

Negative Feedback / Risk Areas

  • Dirty rooms, bed bug reports, mold and blood stains.
  • Deposits not returned, double charges, and disputed refunds.
  • Poor service, unresponsive management, and reservation/booking errors.

Positive Feedback

Some guests note good locations, low price relative to some markets, friendly evening staff, and usable pool areas.

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Media from reviews

Red Lion Hotels - I want a refund or discount on my rooms
Red Lion Hotels - I want a refund or discount on my rooms - Image 2Red Lion Hotels - I want a refund or discount on my rooms - Image 3Red Lion Hotels - I want a refund or discount on my rooms - Image 4Red Lion Hotels - I want a refund or discount on my rooms - Image 5Red Lion Hotels - I want a refund or discount on my rooms - Image 6Red Lion Hotels - I want a refund or discount on my rooms - Image 7
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Vincient Bof
map-marker Boston, Massachusetts

Noise complaint cannot sleep its 10:00pm

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Went to service desk to ask about when events would start to die down and they mentioned the event would end around 10 or 11 because me and my wife have work in the morning at 6:00.

User's recommendation: Just dont stay at the yakima red lion

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Erin G Qvi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor. Service.

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AI Highlights
  • - The tub filled and water leaked to the room below.
  • - They kept $25 of the $50 deposit for a towel.
  • - $500 damage charge; guest denies and seeks refund.

I got a hot tub room. I was called while the tub was filling halfway up.

We got a call from the front desk saying that the room below was filling with water. So we stopped using it. We didn't even get to use it. Then the following morning, before we could leave, the room was inspected.

We were informed that the drain pipe had a crack in it. They kept $25 of my $50 deposit for a towel I used to dry my hair, which bleeds from the red dye in it. Since I did it three days prior to checking into the hotel. When I called this morning to find out what the deal was with getting my refund back, considering that we paid for a room that we weren't even allowed to use, I was informed that I was going to be charged $500 for the damages to the hot tub that we didn't even cause because there was a crack in the drain pipe and that the tub had been dyed red with my hair.

No one claimed that I had used it to dye my hair, which I did not. They said there were a couple more towels that had been destroyed and that they were absolutely going to file a complaint against me because I had filed a complaint against them and wanted my money back for the room that I couldn't even use with my boyfriend.

So I am highly pissed off. I think that Red Lion, their company, and everything they stand for is a joke.

Loss:
$137
Pros:
  • There are no pros to this location
Cons:
  • Poor maintenance
  • Shitty room
  • Lies lies lie

Preferred solution: Full refund

User's recommendation: Don't. Use them.

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Bassel Poo
map-marker Salt Lake City, Utah

Billing error requiring immediate assistance

Apparently, it has a bad number associated with it and nothing at all happened.

I have no idea why you feel at least 100 symbols. Need to be utilized to leave amessage here.

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Tamira Czo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kelso, Washington

I want a refund or discount on my rooms

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AI Highlights
  • - Parking lot had garbage and door issues.
  • - Rooms were dirty; ceiling panel was missing.
  • - The toilet clogged; the ice maker was out; no elevator.
Updated by user Aug 18, 2025

Not good. I am getting harassed and verbally abused on this site

Original review updated Aug 17, 2025
As soon as we pulled into the parking lot we regretted staying there.
There was garbage everywhere in the back where we were told to park.the key card scanner barely worked or doors stuck and hard to open.
Rooms were disgusting had spiders in it , hair in tub, snakes in hallway and our second room on second floor was not any better stains on sheets splatter on closets vents were so dirty and missing ceiling panel in closet. There were no chairs with table in one of our rooms and no ottoman to a couch chair either.
Toilet kept clogging and I had to plunge it myself ( maintenance was gone for the night so i said I would do I didnt have to switch rooms again.

Lord knows what that room would have looked like) ice maker out of order on the side of building we stayed in. Each day breakfast got worse and less options.

We stayed 6 nights and there was a fruit loop cereal at the bottom of the stairs the entire time we were there which shows they were not cleaning at all.


No elevator to second floor.
Pool area was nice but never any pool towels and it stated No outside food was allowed it had to come from the hotel restaurant which was closed the entire time. Why have a beautiful outdoor seating area if people cant enjoy it whenever they want?
The evening staff were super friendly others would not even look up when wed walk passed.
This hotel has potential rooms are very spacious it just needs new housekeepers
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Julie R Nam
map-marker Grand Coulee, Washington

NO HOT WATER

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AI Highlights
  • - Signage warned no hot water 10pm-6am.
  • - No hot water in the morning; shower attempt failed.
  • - Corporate promised a $71.14 refund; no email or refund yet.
Updated by user Jan 29, 2026

Ask to speak to a supervisor immediately

Original review Jan 14, 2026
Sign posted multiple places at checkin stating no hot water would be available from 10pm that night to 6 am the following morning. I thought, "no problem".
The next morning about 8 am I tried to take a shower.

No hot water.
I called the front desk. They apologized and said they didn't have a timeline for when it would be fixed. So I checked out.
I called corporate and spoke to a gentleman that ensured me I would be refunded my $71.14.

I have yet to see an email about this or a refund to my account.
Frankly, I'm not surprised. Typical for outsourced "customer service".
I won't stay again nor recommend it.
Loss:
$71
Pros:
  • Affordable
Cons:
  • No hot water

Preferred solution: Full refund

User's recommendation: Ask queations

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Esmeralda C Rmr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nampa, Idaho

Deposit

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I have not gotten my last three deposits back and they keep saying that they have sent them to my bank

User's recommendation: Don’t book at the Ontario Oregon Red Lion

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Anonymous
map-marker Saint Paul, Minnesota

Find receipt

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I need a receipt for $118.70 from the Red Lion in Butte MT.

Check in Sept 30 or Oct 1. The room should be under Nakiah Napoli

please email receipt to jon.docken@***.com

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Featured
Louie Pny

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Harassment complaint

AI Highlights
  • - I was singled out for a cigar.
  • - Cigarette smoking was allowed.
  • - Weed smoking must be outside in the parking lot.
  • - My last night was not pleasant.
Red Lion Hotels - Harassment complaint
Red Lion Hotels - Harassment complaint - Image 2
Updated by user Apr 08, 2025

No it was not, I’m filing a civil suit

Original review Mar 24, 2025

I was singled out for smoking a cigar, but yet allowed cigarettes smoking. I was told that cigars and weed smoking is outside in the parking lot.

I dont smoke weed. Although the area where customers smoke there cigarettes are acceptable.

The area was saturated with cigarette butts. My last night stay was not pleasant at all

User's recommendation: No!!!!!

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Leslie N Pks

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Welland, Ontario

Watch out for BED BUGS

Updated by user Oct 17, 2025

We were told by the "Owner" we would receive one nights refund when she called last Monday.We have yet to receive the promised refund.

Original review Oct 13, 2025

My wife was Covered in Bed Bug Bites and thy offered half a refund.

They originally offered a Full refund, but the owner phoned and only offered half.

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Trask S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Auburn, California

Customer dissatisfaction dirty room

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AI Highlights
  • - I rented a mini suite in Auburn, CA on April 4.
  • - The room was filthy; curtains were stained.
  • - Shower not cleaned; hair in tub; broken toilet seat.

On April 4, I rented a mini suite in Auburn, California, and much to my dismay, the room was filthy. I have several photos showcasing how disheveled the room was, from the curtains being extremely stained with fingerprints and whatever else.

Upon this, the shower was not properly cleaned, with there still being hair in the tub as well as loose string from a female hygiene product, as well as a broken toilet seat.

This is quite embarrassing to have to send this, but I was not satisfied with my room after spending over $180 out of pocket. This room was not worth the money; I am extremely dissatisfied.

Loss:
$190
Pros:
  • Good guest service
Cons:
  • Terrible room accommodations

Preferred solution: Full refund

User's recommendation: Look at all your options in person

View full review
Anonymous
map-marker Missoula, Montana

No secure wifi at Missoula property

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AI Highlights
  • - Missoula property has no secure wifi.
  • - Desk clerk was polite, but refused to call a manager.
  • - Corporate will not answer.

There is no secure wifi at the Missoula property. Last I checked my calendar, this was 2025.

I travel alot and have not seen this 10 years or more. Desk clerk suggested I work in the lobby rather than my room, and refused to call manager.

He was polite, tho. As others have said corporate will not answer.

User's recommendation: Do not stay here if you use wifi for sensitive work

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John M Unu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kelso, Washington

Issue with the Kelso washington location

AI Highlights
  • - I was charged twice for $272.72 on May 1 and May 28.
  • - They couldn't locate me in their system, and customer service was not good.
Red Lion Hotels - Issue with the Kelso washington location

So after everything, I was charged twice: for 272.72 on May 1st and the same amount on the 28th. I went to them and was told that they could not find me in their system.

I showed her the transaction from my bank that showed the charges. Customer service is not good. I asked for the owner, but he was not in, and she stated, 'I don't know his schedule.' I left my name and number and explained the issue.

Let's see if I get a refund. This needs to be refunded or this would be theft.

Loss:
$272
Pros:
  • Customer service is lacking

Preferred solution: Full refund

View full review
Junior V Usx

Bad Servise

The person at the front desk your employer called Birch to my wife. This is inappropriate and unacceptable.

Pros:
  • Good area
Cons:
  • Bad employees

Preferred solution: Apology

User's recommendation: Don’t go to this hotel need train the employees

View full review
Lynna S Swo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pendleton, Oregon

The two new hires messt up.my account and Manger think I'm trying to get over on them. Want refund me my 64.80 back into my account that was taking out of their hotel.

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AI Highlights
  • - New hires overcharged my card and didn't refund.
  • - The manager thinks I am trying to cheat, but I have proof in my account.
Red Lion Hotels - The two new hires messt up.my account and Manger think I'm trying to...
Red Lion Hotels - The two new hires messt up.my account and Manger think I'm... - Image 2
Red Lion Hotels - The two new hires messt up.my account and Manger think I'm... - Image 3
Contains 3 confidential files for company representatives
Original review updated Jan 27, 2025

New hires overcharged my card. The manager thinks I'm trying to cheat them.

I have proof in my account that they did not refund my money.

The new hires didn't know what they were doing was place there along ..

one only work 1 night with some one , the other one . Was her first night .

Loss:
$65
Pros:
  • Gave me some of my refund back
Cons:
  • I want my remaining balance back

Preferred solution: Full refund

User's recommendation: No. They don't know what they are doing

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Kwaku Pui

Can‘T get a group rate for June 2026 in Mineral Wells, Texas, why?

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AI Highlights
  • - I called for 4 weeks; the manager isn’t onsite and Joe asked me to email.
  • - We were there in June for a baseball tournament and loved it.

My daughter and I have both been calling for 4 weeks and the manager is not onsite, I did finally spoke to Joe and was told to send him an email, so I did! Still no response and its been over a week.

Are they closing this hotel or what?

Doesnt seem they are very eager to book rooms. I really sad, we were there in June for a baseball tournament and we loved it.Angry

User's recommendation: Good luck getting rates and rooms.

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Mylia Asg

Bed bugs

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AI Highlights
  • - Stayed at America Best Value Inn in Brinkley, AR from July 7–11; I was bitten by bed bugs and have photos.
  • - Refund requested for at least four days.

I stayed at America best value inn in Brinkley Ar from July 7th -July 11 I was bitten numerous I times by bed bugs I have picture of the bites and the bugs in the hotel bed I also told the front desk people about the bed bugs as well.I would like a refund for at least four days to compensate me.

User's recommendation: Not use this hotel

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